Privacy Policy

Last Update: June 10, 2018

The following Privacy Policy constitutes an agreement between you and Initial Apps LLC ("us", "we", "our"), also known as KaizenDesk, and our subsidiaries and affiliates, in association with the use of the KaizenDesk website, which includes www.kaizendesk.com, (the “Site”) and its services. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

KaizenDesk is committed to protecting the privacy and personal information of our users. This policy will help you understand how we use and protect your information. We highly recommend that you read our entire Privacy Policy for complete detail about our privacy practices and your information.

Information We Collection And Use

1) Personal Information
We use your Personal Information for providing and improving use of the Site, and delivering services as directed by you. By using the Site, you agree to the collection and use of information in accordance with this policy.

While using our Site, we may ask you to voluntarily provide us with certain personally identifiable information that can be used to contact or identify you. Personally information may include, but is not limited to (1) contact information (such as your name, address, telephone number, email address); (2) information related to your business contacts (such as name, address, telephone number, email address); (3) other information you voluntarily provide including social security number, unique identifiers such as login and password, personal information you choose to share with us by email, mail, phone or fax.

2) Intellectual Information
While using our Site, you may voluntarily provide us with certain intellectual information for making standard business transactions. Intellectual information may include, but is not limited to (1) product design information (such as drawings or specifications); (2) sales information (such as volumes, pricing); (3) corporate information such as (company name, company EIN, company address, company email, company telephone).

3) Billing Information
For online payments (e.g., credit card transaction processing, settlement, and related services), we use the payment services of Stripe (https://stripe.com). We do not process, record or maintain your credit card or bank account information. Strip collects payment information such as payment card, bank account, routing number, and tax identification number as necessary to process your payments. The use of Stripe's services are governed by Stripe's terms of service and privacy policy. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to https://stripe.com.

4) Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze Log Data.

How We Collect Information

We collect information about you when you use or interact with our services, such as in the following ways:

  • When you register for or update an existing account on our website
  • When you provide information relating to your business contacts, quotes, invoices, packing slips, purchase orders, or any other customer relationship management activities
  • When you sign-up for our mailing list or other communications
  • When you participate in online services provided by us
  • Through cookies, web beacons, website analytics services and other tracking technology as defined in this privacy policy

Cookies and Tracking

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. Cookies help us enhance user experience in way such as storing your logged in status during use of our Site. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How We Use Information

We use your Personal Information to provide you with our best possible services including to:

  • Administer your account
  • Provide services relating to quotes, invoices, packing slips, purchase orders, or any other customer relationship management activities
  • Provide our products and services at your request
  • Contact you when necessary to fulfill your requests
  • Contact you with newsletters, marketing or promotional materials
  • Obtain your feedback on our Site and services

Disclosure of Information

We do not disclose any Personal Information about you unless specifically agreed to by you or the company that administers your account, or:

  • To comply with legal requirements, such as a law, regulation, search warrant, subpoena, or court order
  • To our vendors and suppliers in the course of their provision of products or services to KaizenDesk
  • In the event of a corporate change in control resulting from, for example, a merger, a sale of assets, or bankruptcy

Children's Privacy

Our service is not intended for use of minors under age 13.

Minors under age 13: Our website is not intended for minors under 13 years of age. No one under age 13 may provide any information to or on the Site. We do not knowingly collect personal information from minors under 13 years of age. If you are under 13 years of age, do not use or provide any information on this website, or through any of its features, make any purchases through the websites, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screenname or username you may use. If we learn we have collected or received personal information from a minor under 13 without verification of parental or legal authorized representative consent, we will remove that information. If you believe we might have any personally identifiable information from a minor under 13 years of age, please contact us at EMAIL: [email protected]

Storage and Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We have put in place technical, physical, and administrative safeguards to protect the Personal Information that we collect.

We securely store and encrypt your information using Amazon AWS, and hence storage of your information is subject to Amazon's Terms.

The safety and security of your information also depends on you. If we have given you (or where you have chosen) a username and password for access to certain parts of our Site, you are responsible for keeping these credentials confidential.

Unfortunately, the transmission of information via the internet is not completely secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.

Controlling Your Personal Information

If you do not want your Personal Information used by KaizenDesk as provided in this Privacy Policy, you should not register for our services or use any specific tool or application that collects Personal Information. If you are a registered user of KaizenDesk, you may correct, update or review Personal Information you have submitted by logging in and using our account editing tools.

At any time you may instruct us to remove your Personal Information, but you should be aware that it may not be technologically possible to remove every record of information you have provided to KaizenDesk from our servers. Please also note that KaizenDesk reserves the right to retain information from closed accounts, including to comply with law, prevent fraud, resolve disputes, enforce the Agreement and take other actions permitted by law.

Changes To This Privacy Policy

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about our Services or this Privacy Policy, you may contact us at:

ADDRESS: 7 Rue Brittany, Foothill Ranch California, 92610

EMAIL: [email protected]